City of Lake Charles provides update on new water bill payment portal

LAKE CHARLES, La. (KPLC) - The City of Lake Charles is informing residents that its new Water Bill Payment Portal is now active.

The new online portal is designed to make it easier for customers to create a new account.

The multi-factor authentication feature that required a verification code sent by email has been temporarily disabled while developers work to resolve the issue. The City thanks customers for their patience as improvements are made to the new portal.

Customers who tried to create an account earlier this week and were unable to complete the process are encouraged to visit the portal again and finish setting up their new account. Anyone who uses autopay or bank draft should create their account and set up their secure payment method to avoid interruptions with future billing cycles.

Customers who have questions or need assistance can contact the City of Lake Charles Water Billing Office at (337) 491-1307.