Frontline hazard pay applications back online

Frontline hazard pay applications back online
A network connectivity issue has affected all applications on the Louisiana Taxpayer Access Point portal. (Source: Bernadette Heier)

BATON ROUGE, La. (WAFB) - A network issue knocked down several parts of the Louisiana Department of Revenue (LDR) website, including an online application portal for frontline workers to receive a $250 hazard pay rebate.

The application portal at FrontlineWorkers.la.gov began accepting applications at 12:01 a.m. on Wednesday, July 15, and by approximately 7 a.m. had accepted more than 14,000 applications before being knocked offline.

As of Thursday Morning, the portal appeared to be working as intended.

More: Louisiana frontline workers can apply for $250 rebate

Bandwidth and servers were configured to handle the high volume of applications anticipated, however, a separate network connectivity issue affected all applications on the Louisiana Taxpayer Access Point portal, including the frontline workers application, Louisiana File Online, and other tax management applications.

The state Office of Technology Services worked quickly to resolve the issue and the website was back up Wednesday afternoon.

Due to the high volume of traffic and network issues, LDR extended the deadline to file state taxes to Friday, July 17.

Officials continue to ask for the public’s patience while using the website.

The website was working properly as of 3 p.m. Wednesday.

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