Phone outage under review - KPLC 7 News, Lake Charles, Louisiana

Phone outage under review

March 20, 2007

By Theresa Schmidt     

Where were you when the phones went out? A lot of people were at work.  Emergency responders are still evaluating what happened and how they handled the crisis.     

People take phones for granted, until outages such as yesterday. Says Lynn Dent, who works in a local office.  "I tried to make several outgoing phone calls and wasn't able to get out and I tried to use my cell phone several times and wasn't able to get through."  Pamela Duhon was taking her husband to the doctor when they discovered the phone weren't working.  "We tried to reach family members and started getting scared and wondering what was going on. And many people were saying it was like, a terror attack. And I said no it's not."     

Luckily for most people the phone outage was nothing more than an inconvenience. Dent says, "We weren't able to get through some calls we needed to get through, but really nothing horrible happened."  Duhon says everying turned out fine.  "After everything came back on everybody got in touch with each other."  And some like Veronica Miller scarcely noticed.  "I didn't notice that the phone hadn't been ringing, but I guess that was the reason."      

The phone outage was the main topic of a regularly meeting of Calcasieu's Local Emergency Planning Committee meeting. So far, it does not seem the situation proved catastrophic for anyone. Since people couldn't call 911,  agencies had to do their best to spread the word about alternative ways to report emergencies.     

911 Director Robin Martin says even before this, they had talked about a backup system to respond to such a situation. "If the phone company arranged it so we automatically rolled over to another big switch, which I believe the closest is Alexandria, we would never lose service." But he admits it would probably cost a fortune. "You could be talking hundreds of millions of dollars.  And who would pay for that? The consumer in the long run."     

Director of Calcasieu Emergency Operations Dick Gremillion says as with all incidents they evaluate, learn and try to improve. "We're going to give people a few days to digest what happened and what solutions we may be able to come up with."     

An after action review for emergency responders is expected to take place next week.  Next week's "after action review" meeting is not expected be a public meeting. That's so emergency officials will feel free to hash out any concerns they might be reluctant to air publicly. However Gremillion says they will have a media briefing following the meeting. The time and date have not yet been set.

  • More Local NewsNewsMore>>

  • LCPD: Suspect arrested after vehicle pursuit in Lake Charles

    LCPD: Suspect arrested after vehicle pursuit in Lake Charles

    Saturday, December 16 2017 5:12 PM EST2017-12-16 22:12:28 GMT
    (Source: Raycom)(Source: Raycom)

    The Lake Charles Police Department has arrested one person after a nearly 20-minute pursuit Saturday afternoon. LCPD received a call of a person shooting a firearm from a vehicle on the 1900 block of Prejean Drive in the afternoon, said LCPD Deputy Chief Mark Kraus. Police located the vehicle near Hwy 14. A 19-minute pursuit then ensued, and ended with a suspect arrested.

    More >>

    The Lake Charles Police Department has arrested one person after a nearly 20-minute pursuit Saturday afternoon. LCPD received a call of a person shooting a firearm from a vehicle on the 1900 block of Prejean Drive in the afternoon, said LCPD Deputy Chief Mark Kraus. Police located the vehicle near Hwy 14. A 19-minute pursuit then ensued, and ended with a suspect arrested.

    More >>
  • Southwest Louisiana Christmas activities

    Southwest Louisiana Christmas activities

    Saturday, December 16 2017 10:16 AM EST2017-12-16 15:16:21 GMT
    (Source: pablo)(Source: pablo)

    The following is a list of the Christmas activities going on in the area

    More >>

    The following is a list of the Christmas activities going on in the area

    More >>
  • BREAKING

    Congressman: Bayou Bridge Pipeline approved

    Congressman: Bayou Bridge Pipeline approved

    Friday, December 15 2017 10:43 PM EST2017-12-16 03:43:58 GMT
    (Source: KPLC)(Source: KPLC)

    The Army Corps of Engineers plans to issue the necessary permits for the Bayou Bridge pipeline, according to a news release from the office of Congressman Clay Higgins. The news release said Colonel Michael Clancy, of the Army Corps of Engineers, announced Thursday that the New Orleans District has concluded its environmental assessment and will issue necessary permits to Bayou Bridge Pipeline, LLC. Higgins office says the pipeline is a $750 million investment that is estimated...

    More >>

    The Army Corps of Engineers plans to issue the necessary permits for the Bayou Bridge pipeline, according to a news release from the office of Congressman Clay Higgins. The news release said Colonel Michael Clancy, of the Army Corps of Engineers, announced Thursday that the New Orleans District has concluded its environmental assessment and will issue necessary permits to Bayou Bridge Pipeline, LLC. Higgins office says the pipeline is a $750 million investment that is estimated...

    More >>
Powered by Frankly