Clinic FAQs - KPLC 7 News, Lake Charles, Louisiana

Clinic FAQs

How do I schedule an appointment?
Appointments can be scheduled by calling the main number for each of our office locations, or by calling 1-800-826-5223. At The Eye Clinic, every effort is made to schedule your appointment within a convenient time frame. Routine eye exams can usually be accommodated within two weeks or less. Immediate appointments are available for emergency cases. New patients can request a specific physician or be given the first available appointment in our schedule. We would appreciate 48 hours' notice if you are unable to keep your scheduled appointment. This will allow us to give that appointment time to another patient.

Where do I park?
Free covered parking is available at our Lake Charles office on the first level of the parking garage located on the west side of our building. The garage attendant will give you a parking pass when you enter the garage. Please be sure to have this ticket stamped before you leave The Eye Clinic. All three satellite locations of The Eye Clinic have parking areas directly adjacent to their offices.

What happens at my appointment?
When you arrive at our office for your appointment, you will be asked to sign in, and new patients will need to complete some paperwork. You should bring your current insurance, Medicare, Medicaid, and/or VISION Louisiana card with you for every office visit. Please notify us at the time of you appointment if there has been any change in your insurance coverage since your last appointment. You should also bring any prescription medications you are currently taking because certain medications can effect your vision and the results of any diagnostic tests we perform. You should plan to be in our office for approximately two hours for a complete eye exam. We perform comprehensive eye exams, and this time frame allows adequate time for the dilation of your eyes and any diagnostic tests we may need to perform to ensure that you receive high quality eye care. Follow-up appointments should not require as much time.

What happens to my records?
We are mandated by Act 205 of the Louisiana Revised Statutes to keep your original medical records, including x-rays, on file at The Eye Clinic. These records are confidential and will only be released or copied with your written authorization. Click here for our privacy policy

When and how do I pay?
As a courtesy, we will file your medical insurance for you. You will be expected to pay any deductibles or co-pay amounts at the time of your office visit, as well as the $25 fee for refractions. Insurance companies do not cover cost of refractions, which are tests used to determine your eye’s refractive error and the corrective lens prescription you require.

Do I need a referral or pre-certification?
A physician referral is not necessary in order to schedule an appointment at The Eye Clinic unless it is required by your insurance or managed care plan. It is the patient’s responsibility to obtain any required referrals from your primary care physician prior to your scheduled appointment time. It is also the patient's responsibility to notify us about any pre-certification or referral authorizations required by your insurance plan for surgical procedures.

Can my doctor see me at any area hospital?
Our Board-certified physicians are on the medical staffs of the following hospitals:

  • American Legion Hospital - Jennings
  • Beauregard Memorial Hospital - DeRidder
  • Christus St. Patrick Hospital - Lake Charles
  • Lake Area Medical Center - Lake Charles
  • Lake Charles Memorial Hospital - Lake Charles
  • Surgicare - Lake Charles
  • West Calcasieu Cameron Hospital - Sulphur

Where will my surgery be performed?
Ocular surgery requires specialized surgical equipment. Our physicians can only perform ocular surgery at facilities that are equipped with instruments designed specifically for eye surgery. Our Lake Charles office is equipped to handle many surgical and laser procedures. Those that cannot be done there are performed at Lake Charles Memorial Hospital or Surgicare.

What can I do in an emergency situation?
Our physicians are on-call 24 hours a day, 365 days a year for emergencies. They also provide emergency ophthalmology coverage for all area hospitals. In case of an emergency, call our main office at (337) 478-3810 or 1-800-826-5223.

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