MidSouth Bank is warning customers and non-customers of a phone scam from an automated caller.
Thus far, the majority of reports to the bank are from non-customers in south Louisiana who are receiving a call from 877-886-1996, 877-635-0049, 877-635-0053; the automated message tells the receiver of the call that his/her MidSouth Bank debit card or credit card has been deactivated.
If anyone receives this call, they should hang up immediately and not give any of personal information.
Do not return calls from these phone numbers, as the automated message will try to make you believe you are calling MidSouth Bank.
If customers have any concerns that their personal information may be compromised, they should call the MidSouth Bank Customer Care Center at 1-800-213-2265 or one of bank locations listed at www.midsouthbank.com.
MidSouth Bank said it will never contact its customers to request personal information about their account. The bank will never ask for your debit or credit card number, expiration date or PIN. Additionally, the bank does not ask third-party vendors to contact its customers regarding account activity, including debit card problems or deactivation.
This is the second known debit card scam of this kind so far this year.
Earlier this year, a number or banks doing business in Louisiana were targeted by a similar phone scam.
MidSouth Bank wants its customers to know it takes protecting their personal information seriously and that the scam is in no way related to their information maintained at the bank. The bank is working closely with the proper authorities to identify the source of this fraud and ensure that those perpetuating it are prosecuted to the fullest extent of the law.
MidSouth Bank offered the following advice:
• Phone Scams (vishing): Never provide personal information unless you initiated the call or it is from a trusted source. Do not press options or give out account numbers or debit card numbers to anyone you do not know or did not call. If you have inadvertently provided account information to a caller, contact the bank immediately.
• Email Scams (phishing): Never click on links provided in an unfamiliar email or enter account information into an unfamiliar site. Delete unidentified emails from your computer immediately, unless you know the sender. If there is a question on the authenticity of the email, call the sender to verify it. If you have inadvertently provided account information, contact the bank immediately.
• Monitor accounts online regularly to confirm all charges and transactions are correct.
• Report any suspicious incidents, calls or transactions to us.