Customer sues dry cleaner owner after wedding dress goes missing - KPLC 7 News, Lake Charles, Louisiana

Customer sues dry cleaner owner after wedding dress goes missing

Updated:
  • More Local NewsLocalMore>>

  • McNeese known for being a "powerhouse"

    McNeese known for being a "powerhouse"

    Friday, July 25 2014 11:18 PM EDT2014-07-26 03:18:58 GMT
    The depth of the McNeese defense is no question this year and could prove to be one of the best squads in some time.With Preseason All-America candidate Everett Ellefsen, returning starter Kevin Dorn, as well as Sean Brown. Then add transfer Brian Hine along with big boys Antonio McGhee Danyel Hunter, also tacking on Aaron Sam who earned Preseason All SLC First Team Recognition. This unit is going to be one hard line to crack. As for the team as a whole, the word used to describe them the mo...More >>
    The depth of the McNeese defense is no question this year and could prove to be one of the best squads in some time.With Preseason All-America candidate Everett Ellefsen, returning starter Kevin Dorn, as well as Sean Brown. Then add transfer Brian Hine along with big boys Antonio McGhee Danyel Hunter, also tacking on Aaron Sam who earned Preseason All SLC First Team Recognition. This unit is going to be one hard line to crack. As for the team as a whole, the word used to describe them the mo...More >>
  • Tip leads to arrests in Welsh

    Tip leads to arrests in Welsh

    Friday, July 25 2014 10:41 PM EDT2014-07-26 02:41:16 GMT
    Welsh Police make three arrests after getting a tip about stolen items and drugs in a home on Ronald Street.More >>
    Welsh Police make three arrests after getting a tip about stolen items and drugs in a home on Ronald Street.More >>
  • LC Police ticket door-to-door sales people

    LC Police ticket door-to-door sales people

    Friday, July 25 2014 8:38 PM EDT2014-07-26 00:38:11 GMT
    More concerns tonight about door to door salesmen in the area. Two men have been issued citations for selling door to door without a permit. The men claimed to be selling pest control services. It's one of those quiet streets in the University area where people tend to know and look out for each other. So when Loraine Suarez received a knock at the door from someone selling pest control services she was concerned for herself and her neighbors... "When I opened the door this young man kind of...More >>
    More concerns tonight about door to door salesmen in the area. Two men have been issued citations for selling door to door without a permit. The men claimed to be selling pest control services. It's one of those quiet streets in the University area where people tend to know and look out for each other. So when Loraine Suarez received a knock at the door from someone selling pest control services she was concerned for herself and her neighbors... "When I opened the door this young man kind of...More >>
NASHVILLE, TN (WSMV) -

Many people take their clothes to a dry cleaner and don't think much about what would happen if they get lost. But when high-end clothing, including a wedding dress, went missing from a local dry cleaner, former customers asked the Channel 4 I-Team to investigate.

For Natalie Hanlon, it was more than just a dress.

"My husband saw me in that. My dad walked me down the aisle in it," Hanlon said.

When her wedding dress went missing from Melrose Cleaners in Nashville, she sued the owners in court and won.

And she's not the only customer who sued, claiming the cleaner lost high-end clothing.

"They didn't have it. They didn't have it at all," said Norman Todd, who sued the cleaners after half of his Armani suit went missing from the cleaners.

"They are avoiding us. They are refusing to take our calls," Hanlon said.

Hanlon said she tried to pick up her dress several times before the 30-day window ended.

"I started getting nervous two months after they had it," Hanlon said.

So Hanlon enlisted the help of her mother to demand answers. Hanlon recorded a conversation in the front of the dry cleaner between her mother and the business owner, Benny Miles.

"I'm getting the impression - so you correct me if I'm wrong - that we [the dry cleaner] may have lost my daughter's wedding dress?" Hanlon's mother asked.

"Maybe," Miles said.

"Is that what we're looking at?" Hanlon's mother asks.

"Maybe," Miles said.

Hanlon then sued and received a judgment in her favor when Miles didn't show up for court.

"I feel like they should pay for what they've done," Hanlon said.

Todd sued as well, knowing that he got 50 percent off his Armani suit, and after dropping off the slacks at the cleaners, now he has 50 percent less of the suit.

"Unfortunately, I am without the slacks," Todd said.

Todd said that Benny Miles told him he didn't have insurance and couldn't afford to replace the lower half of the Armani suit. So Todd took him to court and won.

"It's not about the money. It's about the principle of it," Todd said.

Melrose Cleaners has an "F" rating from the Better Business Bureau.

Miles told the Channel 4 I-Team over the phone that lots of dry cleaners lose clothing, but we pointed out most don't lose wedding dresses, and he hung up.

When the Channel 4 I-Team tracked him down at his business, he got inside his truck and drove away.

Hanlon said her court victory was hollow, because she has no idea whatever happened to the most treasured dress of her life.

"Obviously, you can't put a price on it," Hanlon said.

Even though both Hanlon and Todd won in general sessions court, they haven't received any money.

With a court judgment, it's just up to the plaintiffs to recover the losses, and Todd said he hasn't been able to identify Miles' bank to try and garnish his wages after two years of searching.

Bottom line: ask your dry cleaner if he or she carries insurance, and if they don't, ask what they do to compensate for lost clothing.

Copyright 2014 WSMV (Meredith Corporation). All rights reserved.

  • Customer sues dry cleaner owner after wedding dress goes missingMore>>

Powered by WorldNow