CALCASIEU PARISH, LA (KPLC) - Parul Patel has managed the Red Roof Inn on Highway 397 for three years and said she fears losing the hotel's good ratings because of a problem with dirty, yellow water that they have been experiencing for weeks.
"For about two weeks now, the water has been yellow and rusty looking," Patel said. "This morning, we were given 30 complaints from our corporate bosses."
Timothy Kennemer is a customer stopping through the area for the night. He said the water situation is bad.
"I've stayed at a lot of bad hotels ... Not saying this is a bad hotel," he said. "But you shouldn't have to go through that."
Patel said she knows its not a hotel problem because other area hotels and businesses are experiencing the same thing. She said because the water is affecting all of the rooms in the hotel, including the laundry room, she has lost thousands of dollars in damages from the linens washed in the dirty water.
"This weekend I had to refund customers between $1,000 and $1,200. That hurts our business because the bills still have to be paid," she said.
Allen Wainwright, director of public works, Calcasieu Parish Police Jury, said that customers experiencing water discoloring problems are encouraged to contact the district at 337-439-5286. Wainwright said the water meets safe-drinking standards established by the Department of Health and Hospitals.
"The public drinking water being supplied by the Mallard Junction Water District continues to meet safe drink water standards established by the Department of Health and Hospitals (DHH) and is safe to consume. The District is aware that some customers are currently experiencing problems with discolored water which is associated with the oxidation of natural iron particles found in drinking water. A project has been initiated to replace water filter components that are used to remove iron from the drinking water supply, which should remedy the discoloration issue. Operators are maintaining primary water quality standards for safe drinking water and continuing the daily monitoring of disinfectant chlorine levels throughout the system," Wainwright said.