A message to our Cox Cable subscribers in Acadiana - KPLC 7 News, Lake Charles, Louisiana

A message to our Cox Cable subscribers in Acadiana

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A message for our COX Cable subscribers in Acadiana:

At  KPLC, nothing is more important to us than providing Southwest Louisiana with the very best in local news and weather, along with your favorite KPLC programming.

In order to serve our viewers, KPLC has in place agreements with the cable and satellite companies that bring our station to your home. In fact, KPLC has such agreements in place with every TV provider in our area.

Unfortunately, we have been unable to reach an Agreement with COX Cable.

Since October, 2012, we have been working to resolve this matter, but so far have been unable to reach an Agreement with COX Cable for the continued carriage of KPLC. This is particularly disappointing because all the other TV providers in our area have Agreements with us and those Agreements are fundamentally similar to the one we have been negotiating with COX Cable.

As a result, on January 1, COX Cable customers lost access to  KPLC.

We understand how frustrating this is for you. We share your frustration. After all, you pay COX Cable 100% of your bill each month. Why shouldn't you get 100% of your channels? You can reach your local COX Customer Service Rep (855) 202-0838.

KPLC  is committed to resolving this matter and getting back on the dial. But in the meantime, you should know that you have choices. You can always get your local broadcast channel free over the air with a good outdoor antenna.

Thank you for your viewership and support.

 

FAQ:

Q:           Why is KPLC  no longer available on COX Cable?

A:           In order for KPLC  to be carried to your home by TV providers like COX Cable, we need to reach agreements that set the terms for them to carry our signal. KPLC has such agreements in place with all the TV providers in the market, including COX Cable. However, we have been unable to reach an Agreement with COX Cable.

Q:           What can I do if I have lost access to KPLC  on COX Cable?

A:           Acadiana viewers can get KPLC over the air with a good outdoor antenna.

 

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