The Better Business Bureau is warning consumers about emails claiming to be from the BBB. Heeding the warning could save your computer from a deadly virus and spare consumers costly repair bills.
The local BBB's scam alert cautions against opening an email that claims to be about a BBB complaint because it has a dangerous attachment that could mess up your computer.
Local director Carmen Million says it's a scam and adds that the BBB doesn't email complaints in this manner. Anyone receiving such an email should delete it or contact the BBB.
Under no circumstances should the email's attachment be opened, Million said.
"We're afraid if they click on the attachment it's going to let loose a virus on their system."
As well, Million offers tips for shopping on Black Friday and Cyber Monday--which might as well be today if the traffic is any indication. People already are out scooping up gifts to make sure they get what they want. Million suggests creating a realistic budget. And make sure you understand the return policies where you make purchases. "If an item is not defective or it has not been misrepresented, a company does not have to give a refund and in some cases they will only give a credit to the store or if they give you a refund they will keep a restocking fee. It's actually the consumer's responsibility to find out what the store policy is before they purchase an item," said Million.
She suggests people read the fine print on gift cards and ask for gift receipts. When it comes to online purchases she suggests consumers shop on trustworthy Web sites, protect personal information and confirm that purchase are secure. She says it's also better to pay with a credit card in case you don't receive the item, and keep any documentation of your order. It seems the scam artists keep getting more sophisticated, so Million is trying to help consumers keep ahead of their game.
Copyright 2011 KPLC.All rights reserved
The following are news releases issued by the BBB on shopping tips and the latest alert issued:
BBB Tips for Shopping on Black Friday and Cyber Monday
Black Friday and Cyber Monday, the Friday and Monday after Thanksgiving, are the most popular holiday shopping days of the year. According to a survey conducted by National Retail Federation, 212 million shoppers visited stores and web sites over Black Friday weekend last year.
Whether shopping at a local store or online to avoid the crowds, Carmen Million, BBB President urges consumers to take precautions to insure a great holiday shopping experience.
BBB offers consumers the following tips to help save time, stress and money on this busy shopping weekend:
BBB offers online shopping tips for Cyber Monday:
If you have questions or need additional information, contact your BBB at 337-478-6253 or visiting www.bbb.org
Malicious Complaint Email Claiming It's From BBB
Carmen Million, President of the BBB of Southwest La., Inc. is issuing an urgent SCAM alert cautioning businesses and consumers about an email that is purporting to be from a bbb.org email address about a recently filed complaint. The email contains a dangerous attachment regarding a complaint and appears to direct recipients to the BBB website. This is a scam - BBB does not send complaints as attachments via email.
The email appears to come from a fake BBB employee claiming that the recipient needs to review this matter and advise the BBB of their position. From there, the email appears to direct the recipient to the BBB web site, but actually directs them to an outside link. This email is fraudulent and does not originate from BBB. The email attachment and link are malicious and we are strongly advising to not open or click them.
Should you receive such an email, please disregard its message, and report any information received to BBB's Scam Portal, and then delete it. If you have clicked on the link, immediately do a virus scan.
When in doubt, check with your BBB first at 337-478-6253.