Lake Charles –W.O. Moss Regional Medical Center (WOMRMC) exceeded national and regional averages on an annual basis in the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey summarizing inpatient perspectives on the general quality of hospital services. This national, standardized, publicly reported survey compares the quality of hospitals with information on a regional and national basis.
WOMRMC excelled in communication with nurses and doctors, pain management, communication about medication, responsiveness of hospital staff, a clean and quiet hospital environment, overall patient satisfaction, overall patient rating of hospital, and patients' willingness to recommend the hospital.
Most impressive is that WOMRMC scored statistically significantly above the national and/or regional averages in all but one composite and individual survey item. In that one item, WOMRMC still scored above both the national and regional averages.
Besides comparing favorably with quality hospitals nationwide, WOMRMC exhibited specific strengths in Key Drivers of Overall Satisfaction. These Key Drivers are of great importance to patients. Patients strongly associate them with the overall quality of the hospital.
Key Drivers for WOMRMC that were significantly above regional and national benchmarks were in the areas of communication with nurses and doctors and pain management. No Key Drivers of Overall Satisfaction for WOMRMC rated significantly below the 2007 HCAHPS Benchmark.
Conducted over the course of four quarters, August 2008 through July 2009, and with more than two dozen questions, the HCAHPS survey asked patients about their willingness to recommend the hospital, communication with doctors and nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, and the cleanliness and quietness of the hospital.
The LSU Health System - Health Care Services Division is one of the largest public health care delivery systems in the country. It has over 35,000 inpatient admissions, nearly 196,000 inpatient days, 515,500 outpatient clinic visits, 894,000 outpatient encounters, and nearly 244,000 emergency department visits. Each year nearly 500 residents and fellows from the LSU and Tulane Schools of Medicine and Ochsner Health System and 2,200 nurses and allied health students from many colleges and universities are trained in LSU facilities.
LSU is the largest single provider of uncompensated inpatient care in Louisiana. LSU HCSD hospitals have an economic impact of over $1.4 billion in asset business activity, $568 million in personal earnings, and generate over 12,000 jobs.