How to file a closed captioning complaint - KPLC 7 News, Lake Charles, Louisiana

How to file a closed captioning complaint

New FCC rules now require broadcast stations to make sure that complaints about closed captioning can be easily made, and addressed in a timely manner.

Many folks in the hearing impaired community use keyboard-based devices to communicate effectively. KPLC has purchased a TTY phone and has secured a dedicated phone line so that we can receive viewer complaint calls.

Station point of contact information for immediate concerns and written complaints are available below, and with the FCC. The FCC will publish the contact information on its website, and make it available by telephone inquiry.  The TTY/TDD direct phone number will also be posted in telephone directories.

On receipt of a complaint, KPLC will have thirty days to respond to the viewer, and we also must provide a copy of its response to the FCC.

To contact us about our closed captioning service or advise us about captioning problems, please contact the KPLC TV engineering team. We accept calls using TDD, and we are available during normal business hours to address captioning issues.
 
Engineer On Call
TTY number: 337-310-1163
Telephone: 337-439-9071
Fax: 337-437-7600
E-mail: closedcaptioning@kplctv.com

 
To submit a complaint about an issue that cannot be resolved by contacting the Engineer on Call, you may write to:
 
John Ware
KPLC TV Vice President and General Manager
P.O. Box 1490, Lake Charles, LA, 70602

Telephone: 337-437-7507
Fax: 337-437-7600
E-mail: jware@kplctv.com

  • More Local NewsNewsMore>>

  • Southwest Louisiana booking report: Sat. 17

    Southwest Louisiana booking report: Sat. 17

    Monday, February 19 2018 8:50 AM EST2018-02-19 13:50:07 GMT
    William Bolton, 25, Lake Charles: Direct contempt of court, seven counts instate detainer. Chardric Brown, 28, West Monroe: Theft from $25,000 or more, possession of a controlled dangerous substance, possession of or dealing in firearms with obliterated number or mark, unauthorized use of a motor vehicle. Nicholas Jackson, 28, Lake Charles: Resisting an officer by fight, theft less than $1,000. Rafer Hubert, 25, Lake Charles: Stopping, standing or parking outside business or r...More >>
    William Bolton, 25, Lake Charles: Direct contempt of court, seven counts instate detainer. Chardric Brown, 28, West Monroe: Theft from $25,000 or more, possession of a controlled dangerous substance, possession of or dealing in firearms with obliterated number or mark, unauthorized use of a motor vehicle. Nicholas Jackson, 28, Lake Charles: Resisting an officer by fight, theft less than $1,000. Rafer Hubert, 25, Lake Charles: Stopping, standing or parking outside business or r...More >>
  • Sunrise birthdays: Feb. 19, 2018

    Sunrise birthdays: Feb. 19, 2018

    Monday, February 19 2018 8:46 AM EST2018-02-19 13:46:19 GMT
    (Source: pablo)(Source: pablo)

    Happy birthday to our Sunrise birthdays for Feb. 19:  Alexandra Biagas Michael Adams, 70 Adaia Josi Nixon, 4 Christopher Jones, 49 Empress Captain, 16 Gabriel Guillory, 16 Jauin Guillory, 16 Johnathon Kelly, 31 Sylvia Alvarado Tylen Franklin, 12 Kayla Carter, 21 Elaine Theresa Montgomery, 66 If you want your birthdays featured on 7News Sunrise, send your pictures at least five days in advance to birthdays@kplctv.com. Please include the name, age and date of b...

    More >>

    Happy birthday to our Sunrise birthdays for Feb. 19:  Alexandra Biagas Michael Adams, 70 Adaia Josi Nixon, 4 Christopher Jones, 49 Empress Captain, 16 Gabriel Guillory, 16 Jauin Guillory, 16 Johnathon Kelly, 31 Sylvia Alvarado Tylen Franklin, 12 Kayla Carter, 21 Elaine Theresa Montgomery, 66 If you want your birthdays featured on 7News Sunrise, send your pictures at least five days in advance to birthdays@kplctv.com. Please include the name, age and date of b...

    More >>
  • Southwest Louisiana arrest report: Feb. 16, 2018

    Monday, February 19 2018 8:37 AM EST2018-02-19 13:37:40 GMT
    (Source: Raycom)(Source: Raycom)

    Calcasieu Correctional Center: Michael Adam Tompkins, 42, Lake Charles: Disturbing the peace, entry on or remaining after being forbidden. Bond: $1,500. Jeffery Lynn Daily, 51, Huntington, TX: Bicycle violations, drug paraphernalia, drug possession. Triston Robert Flournoy, 21, Alexandria: Possession of drugs with the intent to distribute, manufacture, or produce; first-offense possession of marijuana. Bond: $13,000.

    More >>

    Calcasieu Correctional Center: Michael Adam Tompkins, 42, Lake Charles: Disturbing the peace, entry on or remaining after being forbidden. Bond: $1,500. Jeffery Lynn Daily, 51, Huntington, TX: Bicycle violations, drug paraphernalia, drug possession. Triston Robert Flournoy, 21, Alexandria: Possession of drugs with the intent to distribute, manufacture, or produce; first-offense possession of marijuana. Bond: $13,000.

    More >>
Powered by Frankly