How to select a professional restoration firm - KPLC 7 News, Lake Charles, Louisiana

How to select a professional restoration firm

Do They Have Good References?
Rapid Response Restoration enjoys one of the best reputations around. The area's most seasoned floor covering experts, Interior Designers and Realtors refer our services exclusively. Our reputation ensures that you can trust our company to provide you with the most outstanding service experience ever.

What Kind of Experience Do They Have?
Rapid Response Restoration has been caring for the finest floors and fabrics since 1993. Our staff is experienced with all types of floors, fibers and soiling conditions, no matter how unusual they may be. We are experienced in all methods of cleaning. Rapid Response Restoration is known for being able to solve cleaning related problems that no one else can. This insures that whatever your situation is, we will be familiar with it.

Are They Well Educated In Their Field?
Rapid Response Restoration is committed to the highest order of education and training. Our company is involved in a number of educational processes. Each staff member is thoroughly trained and certified, that's minimum standard. We are certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification) which is the most recognized body of certification for carpet and upholstery cleaners. Never use a firm that isn't. We hold multiple IICRC designations. This insures that you will get the latest cleaning technology applied to your job.

Which System Do They Use?
The equipment used by a cleaning firm is incredibly important. Rapid Response Restoration uses only the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use will get maximum soil removal and maximum spot removal without over wetting your floor or fabric and without leaving a sticky residue behind.

Do They Understand Customer Service?
Our mission is to provide you with the most outstanding service experience ever. We are committed to showing up on time, and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, in uniform, ready to serve you in the most courteous manner possible.

Do You Get What You Pay For?
Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric, costing you more in the long run. Rapid Response Restoration charges more than some companies, but you get what you pay for. It's impossible for a company to provide the best service experience if they can't afford to invest in the best employees, education and equipment.

Do They Use Top Quality Products?
Rapid Response Restoration refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as the indoor environment.

Do They Guarantee Their Work?
Our guarantee to you is that if you are not completely satisfied with the service experience you receive from our company, we will rush back to your location at no charge and no obligation to make things right. If you are still unimpressed, we will offer a complete refund up to $1000.00.

Do They Have A Referral Program?
For each new customer you refer to Rapid Response Restoration, we will send you a 10% referral commission. A certificate for 10% will be mailed to you when the referred customer pays the invoice. The referral commission is paid on the first new job. Repeat business does not qualify for the commission. You may then either use the certificate toward services or cash. Remember, we guarantee our work, so don't hesitate to refer someone to us.
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