Officer Raymond Laughlin was the recipient of Lake Charles Memorial Hospital's bi-monthly Rosie Thompson Award for May/June 2009. Laughlin was nominated by fellow employees for his outstanding examples of service excellence as a security officer at Memorial.
"Officer Laughlin demonstrates a calm and compassionate demeanor at all times, is always willing to assist when needed, and treats all employees, visitors and coworkers with dignity and respect," said Tim Coffey, Memorial's chief operating officer, who presented Officer Laughlin with the award. "He never allows anyone to feel unimportant, and he does not hesitate to take control of situations that require him to go above the call of duty."
"This honor is well-deserved," said David Franklin, director of security at Memorial. "Officer Laughlin is a beloved employee for his work ethic and positive attitude. I am happy that he is being acknowledged for his commitment to service excellence."
In addition to the recognition, Officer Laughlin received several prizes including free lunch tokens for two months and a small cash award. His portrait will be displayed in the hospital's main lobby along with the other Rosie Thompson winners, and he will also be in the running for the 2009 Rosie Thompson Employee of the Year Award.
The award is named after Rosie Thompson, a woman who served as a surgical aid at Memorial Hospital from 1963 to 1983. She made a lasting impression on her patients and coworkers because of her friendly, compassionate demeanor and her ability to put people at ease in times of anxiety. In her honor, Memorial recognizes employees who surpass expectations through their innovation, caring attitudes, teamwork and positivity, setting a high standard of service excellence at the hospital.