Louisiana 211 Referral


An alliance of Louisiana non-profit organizations dedicated to serving the public through the 2-1-1 Initiative. 2-1-1 is a simple, easy to remember three digit phone number that provides access to community information and referral systems to gain assistance in accessing human services.

Every hour of every day, someone in the United States needs essential services - from finding substance abuse assistance to securing adequate care for a child or an aging parent. Faced with a dramatic increase in the number of agencies and help lines, people often don't know where to turn. In many cases, people end up going without these necessary and readily available services because they do not know where to start.
In communities with 211, a person trying to find help, give help or volunteer will call 211, and their call will be routed to the Information and Referral center delivering 211 in their area.

The 211 call will be answered by an Information and Referral specialist who assesses the caller's needs and refers the person to the appropriate community, social, health and government services. The caller is provided with phone numbers, programs and services provided, location, hours of operation, and whatever other information is relevant to the caller's inquiry.

211 will be available 24 hours a day where needed and where resources permit.